Our Commitment to Every Buyer

At Digidang.com, your safety and satisfaction are our highest priorities. We understand that buying digital game keys online requires trust — trust that the key works, that your money is protected, and that you have recourse if something goes wrong. This Buyer Protection Policy explains exactly what we guarantee and how we protect every purchase.

100% Authentic Key Guarantee

Every game key and digital code sold on Digidang.com is 100% original and sourced from authorized distributors. We do not sell gray-market keys, repackaged codes, or keys obtained through unauthorized channels. Before any key reaches your account, it passes through our verification process.

  • All keys are tested for format validity before listing
  • Keys are sourced directly from publishers, authorized distributors, and licensed resellers
  • We maintain sourcing records for every product
  • Region locks and platform requirements are clearly stated on every product page

Invalid Key Policy

If a key you purchased from Digidang.com does not work, we will make it right — no questions asked.

What qualifies as an invalid key?

  • The activation code is rejected by the platform (Steam, PlayStation, Xbox, Nintendo, etc.)
  • The key returns a "already used" or "invalid" error message
  • The code does not match the product you ordered
  • The key is region-locked for your country and the product listing did not clearly state this

Our response time guarantee

  • First response: Within 24 hours of your report
  • Resolution (refund or replacement): Within 48 hours of verification
  • Refund processing: 3-5 business days to original payment method

Dispute Process

If you have an issue with your purchase, follow these steps:

  1. Contact Support — Email digidang.store@gmail.com with your order number and screenshots of any error messages
  2. Verification — Our team verifies the issue. For key-related disputes, we check the key status directly with the platform
  3. Resolution — We replace the key or issue a full refund within 48 hours
  4. Escalation — If unsatisfied, you may escalate to your payment provider. We cooperate fully with all payment disputes

Buyer Safety Tips

  • Activate your key immediately after purchase while our support can assist you
  • Check platform and region requirements before purchasing
  • Take a screenshot of the key before activating it
  • Contact us before initiating a chargeback — we resolve 98% of disputes directly
  • Never share your purchased key with others before activating it

What Is NOT Covered

  • Keys that have been successfully activated (even if you change your mind)
  • Account bans caused by the buyer violating a game's Terms of Service
  • Purchases made more than 30 days ago
  • Keys purchased outside of Digidang.com

Frequently Asked Questions

How do I report an invalid key?

Email digidang.store@gmail.com with your order number and a screenshot of the activation error. We respond within 24 hours.

Can I get a refund instead of a replacement key?

Yes. You can choose either a replacement key or a full refund to your original payment method, processed within 48 hours of verification.

What if the key is region-locked?

If the product listing stated global and it turns out region-locked, we will replace or refund it immediately. If the region was clearly stated in the listing, we cannot process a refund.

How do I contact support?

Email digidang.store@gmail.com or use our contact form. We operate 7 days a week with response times under 24 hours.